Terms & Conditions

GENERAL:

These terms and conditions regulate the Agreement between “you” the customer and PDM Creative.

All goods which appear for sale on the www.pdmcreative.co.uk web site (“the website”) are advertised as invitations to treat, and no offer of sale shall be implied.

By placing an order with PDM Creative you are offering to purchase the goods detailed within that order, which PDM Creative may or may not accept at their sole discretion.

If an order is accepted, PDM Creative will send you an e-mail to confirm.

You undertake that all details you provide for the purpose of ordering or purchasing goods are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the costs of the products you are purchasing.

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information, supplied by you during or after the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

If for any reason your credit card details are incorrect or there is not enough money in your account or for any other reason the order cannot be processed, PDM Creative will have right to rescind and upon their election to do so, the order will be cancelled.

A number of products represented on PDM Creative are made to order. In this instance, full payment for the goods will be taken in advance as the products are bespoke in nature. Please note that made to order and personalised products cannot be returned except in the event of a fault.

If there are any changes to the details supplied by you, it is your responsibility to inform PDM Creative as soon as possible.

Your statutory rights are not affected by these terms and conditions.

We attempt to ensure that the information available on the web site at any one time is accurate. However, PDM Creative assume no duty to update such information and cannot guarantee that it will be fault-free.

PDM Creative does not accept liability (except as set out below) for any errors and omissions in the presentation of goods on the web site and reserves the right to change information, specifications and descriptions of listed goods and products at any time. PDM Creative will, however, do its best to correct any errors and omissions as quickly as practicable after being notified of them.

PDM Creative does not make any warranty that the web site is free from infection by viruses or anything else that has contaminating or destructive properties.

PDM Creative will only be liable for loss (save in the case of death or personal injury in respect of which there is no limit) up to a maximum total of the price of the product purchased in respect of any claim.

You are required to print a Copy of Your invoice on which will appear your rights of cancellation in accordance with the Consumer Protection (Contracts Concluded by Distance Communication) Regulations 2000 which you agree to.

The liability section applies only to the extent permitted by law and does not affect your statutory rights.

The copyright, design rights and artwork on the web site belong to PDM Creative. All other intellectual property rights are reserved. This website is for personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, licence, create derivative works from, transfer or sell any information obtained from this website. You may only download to your personal computer for viewing purposes and print out a number of pages of this web site for your personal use.

Unfortunately, because of the nature of selling via the Internet and product variability, we cannot guarantee that the product colours will be of an exact likeness as seen or as described. Although we strive to portray images in a realistic light, sometimes we are governed by what imagery is available. Product imagery is sometimes displayed in an aesthetic manner (mood shots may be used) and may not necessarily be in conformance with the approved use of such products.

The colours and dimensions of the products portrayed on the site are merely there as a guide. We strive to portray the products as near as we can to the actual colour ways, but we have no control over your personal computer and its settings. Some products incorporate natural materials (e.g. wood, leather, etc.) which may also vary slightly. Therefore colours of products may vary slightly ‘in the flesh’ from the colour that is portrayed on the website.

IMAGES & PERSONALISATION:

We are not responsible for colour or quality of images supplied by you and we will not edit these. We recommend that you supply high-quality original images, particularly for larger prints such as canvas. Screenshots and images taken from the web or social platforms may be lower resolution and may not print well.

Any personalised text will be printed as supplied. We do not spell check or alter text and will print exactly as supplied.

Complex or large order runs will be supplied with an image proof prior to commencement of manufacture.

DELIVERY:

Delivery in the UK Mainland is normally £5.00. Some larger items however delivered to the following areas below may incur an extra delivery charge. If this is the case then a member of our customer services team will contact you to discuss the various options before the item is dispatched to you.

Areas which may incur an additional delivery charge

  • UK islands, e.g. Isle of Wight, Jersey, Isle of Jura, etc.
  • Northern Ireland.
  • Parts of the Scottish Highlands.
  • Parts of Scotland.

In the instance that the product carries an additional charge to be delivered, a member of our customer services team will contact you before the item is dispatched.

Many of our smaller products are dispatched via Royal Mail to the above areas and will still maintain the standard delivery status.

Royal Mail Delivery

Most packages sent by PDM Creative will be too large to fit through a letterbox. Somebody will therefore need to be present at the delivery address to take delivery of the order.

If delivery is attempted by Royal Mail and nobody is able to take the delivery, a card will be left and the package will be returned to the sorting office to await re-delivery instructions or collection.

If the package is not redirected or collected within the allotted time the package will eventually be returned to our warehouse. In this case a missed-delivery fee of £5.00 may be charged.

Courier Delivery (Monday-Friday)

Heavy, high value and express delivery orders will be delivered by a courier and must be signed for by an adult.

If delivery is attempted by a courier and nobody is able to take the delivery, a card will be left and the package will be returned to the depot to await collection or re-delivery instructions. A second attempt at delivery will be made and a card left if necessary.

If the package is still not collected or redirected within the allotted time the package will eventually be returned to our warehouse. In this case a missed-delivery fee of £9.95 may be charged.

International Delivery

We do not ship outside mainland UK.

RETURNS:

For Non-Faulty Goods

Most items supplied by us are customised or personalised and therefore are non-returnable

You are also required to complete a Returns Form and return this with your order.

All you pay for is the postage cost of returning the goods. For expensive items we recommend that you use a secure delivery method which requires a signature on receipt, as this insures the package in case it goes missing.

The product will remain your responsibility until it has been signed for at the returns address. We do not accept responsibility for products lost or damaged in the post.

Exceptions

We regret that we cannot accept returns on the following non-faulty products:

  • The product(s) has/have been personalised, made to order or customised in any way.
  • The packaging or any of the individual product components, has been unsealed or damaged.
  • The product(s) is/are perishable.
  • The non-faulty product does not arrive at PDM Creative in a resalable condition. In this case we will not be able to offer you a refund. We will call you to arrange to send the product back to you and to take payment for the subsequent delivery costs.
  • The product(s) are toiletries.

Faulty Goods

If the product you have ordered is faulty you have 30 days in which to return it. Parcels or items damaged in transit must be verbally reported to PDM Creative within 24 hours following delivery, and also by email within 3 days.

Please contact a member of our customer services team  and they will instruct you on how to return the items to us.

When returning faulty items we may still ask you to return goods yourself. On receipt PDM Creative will reimburse the costs incurred*. PDM Creative shall pay you a reasonable * postage amount for the return of the product. We normally ask that goods are sent back via First Class Royal Mail (Recorded Delivery) but it may be necessary for us to arrange to collect certain items via a courier.

* Please obtain a proof of postage costs so we can reimburse you the full amount.

* Please note that by reasonable we mean any delivery service equivalent to the cost of Royal Mail Recorded Delivery and up to a maximum value of £10.00.

We regret that we will not be able to refund excessive postage costs (for example goods being sent by special delivery or by courier when this is not necessary).

Exceptions

  • If the deadline for reporting parcels damaged during transit is not met we regret that we will not be able to issue a refund or replacement goods.

We will not confirm that we have received your return. After receipt of your goods we aim to issue refunds within 14 working

days. The cost of your products will be refunded to the credit/debit card used to make the purchase. Please note refunds take 5 working days to clear from the point of processing.

Cancellations

If you wish to cancel an order please contact our customer services team on hello@pdmcreative.co.uk. If your goods have been despatched before cancellation you will be liable for the costs of returning the unwanted items.

This returns policy does not affect your statutory rights.